Shipping policy

Processing & Shipping Time

All orders are processed and shipped within 7–10 business days from the date of purchase. This timeline allows us to carefully prepare and quality-check your jewellery before dispatch.

Shipping Coverage

We currently ship within Canada.

Shipping Charges

Shipping charges (if applicable) are calculated and displayed at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email.

Delays

While we strive to meet our timelines, delivery may occasionally be affected by factors beyond our control, such as weather conditions, courier delays, or public holidays.

Incorrect Address

Please ensure all shipping details are accurate at checkout. Lunael is not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.

Questions

For any shipping-related inquiries, feel free to contact us at info@lunael.store